How It Works

Before sending your candle for refill, ensure it is clean and free from debris. Remove any remaining wax residue, old wick remnants, or labels that may interfere with the refilling. Check for cracks or damage that could affect the candle holder’s integrity during shipping.

To prep your candle:

- Remove the lid, if applicable, and clean the glass or container with warm, soapy water, then dry thoroughly.

- Clip the wick short if there’s excess length remaining.

- If the container has any leftover wax, gently scrape it out or freeze the candle to loosen residual wax for easy removal.

• Make sure the wick is fully removed to allow a fresh wick placement.
• Inspect the container for damage to avoid leakage during shipment.
• Label your candle with a note indicating preferred fragrance or special instructions, if any.

Proper packaging protects your candle during transit and ensures a safe refill process. Use a sturdy box with cushioning materials like bubble wrap or packing paper to prevent movement.

Tips for shipping your candle:

- Wrap the candle securely to avoid cracks and chips.

- Use a medium-sized box that fits the candle snugly but allows for protective padding around all sides.

- Include any referral forms or notes inside the package to communicate fragrance preferences or special requests.

- Follow our shipping guidelines available on the website to select the best method and labeling instructions.

• Use absorbent materials if you are sending multiple candles in one box.
• Seal the box with strong packing tape to prevent opening.
• Retain your tracking number and shipping receipt for reference.

Upon receiving your candle, our technicians assess its condition and prepare it for refilling. The old wax is carefully removed without damaging the container. We then refill your candle with your chosen wax type and fragrance blend while ensuring proper wick installation for balanced burning.

During this process:

- We pay close attention to wick sizing to match the candle dimensions and wax type.

- Fragrances are blended to maintain consistency and intensity based on your selection.

- Containers are inspected for safety and quality before repacking.

• All refills use responsibly sourced wax and premium fragrance oils.
• Quality control checks are conducted before your candle is returned.

Once your candle has been refilled, it is carefully packaged to minimize risks during return shipping. Upon delivery, inspect your candle for any damage and ensure the scent matches your original choice or specified preference.

To maximize the life and enjoyment of your refilled candle:

- Allow the candle to cure if recommended before first lighting.

- Trim the wick to about 1/4 inch before each use to ensure clean burning.

- Burn the candle long enough on the first use to create a full melt pool, avoiding tunneling.

• Contact us if you notice any issues with the scent or container condition after receiving your refill.
• Follow maintenance tips found on our Guides page for best results.

If you have any questions regarding preparing your candle, choosing the right fragrance, packaging, or shipping, our support team is ready to help. We can provide guidance on selecting wax types, troubleshoot common issues, or offer advice on maintaining your candle post-refill.

You can inquire about:

- Custom fragrance requests or substitutions.

- Packaging recommendations for specific candle styles.

- Shipping instructions or policy clarifications.

- After-refill care and usage tips.

• Please visit the Contact page for detailed inquiry topics and support options.
• Ensure you include your order or candle details for more efficient assistance.